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2.6.0 is a feature release with a lot of exciting new functionality and a polished GUI.
Some of the major new features include:
- GUI Facelift: Skinned the GUI, simplified the configuration area & more.
- Boolean Ticket Searches: you can now do AND/NOT ticket searches, as well as optional words and partial matches.
- Ticket Status/Workflow Improvements: ticket statuses are now customer-centric to faciliate workflow. The two main statuses are now 'awaiting-reply' (hidden) and 'customer-reply' (visible).
- Pre-Parse Mail Rules: rules can now act before the parser to bounce spam, ignore autoreplies, etc.
- Attachment Cleanup Tool: free up server disk space by purging old files.
- PHP5 Support: separate codebase for PHP5 compatibility.
- Simplified Installation: config.php and config.xml generators.
- MUCH more... See full ChangeLog below.
The Developer Log entry can be found here:
http://www.cerberusw.../index.php?p=42
Cerberus Helpdesk:
http://www.cerberusweb.com/
Thanks!
